Warranty and after-sales service


You are satisfied or refunded for 30 days. The after-sales service will be very responsive in case of problems.

Lovee ensures your complete satisfaction during the entire product warranty period, and even more... The warranty takes into account any type of malfunction or problem that may be detected on a product.

We offer you a 30-day money-back guarantee. If you are not completely satisfied with our products, you can contact our after-sales service to send them back to us. The refund of your order will be made within 24 hours after receipt of the returned package.


10-year warranty.

How the after-sales service works

All warranty-related service requests are handled directly by our customer service department:

By telephone :

+33 (0)4 82 53 76 15

By Email:

You can also go directly to your my account area to establish your request. Your request will be processed as soon as possible. If your product does not work, you can take back the instructions and follow the adjustments to be made in case of a problem. If the malfunction persists, you can contact our customer service department.